Your Withdrawal Is Pending

Goldencrown Casino: Before The Check And After It: Same Account, Faster Cash

The check exists because our Anjouan licence requires it, and the review takes up to 64 hours once your documents arrive.

Start My Verification

Anjouan licenseALSI-277442 held by Goldencrown Casino LLC (467326), audited by QUINEL and BMM Testlabs.

No Surprises

What Should I Know Before I Send Anything?

Most players worry the wait is open-ended, so here is exactly who checks and how long it runs.

Who checks

Goldencrown Casino LLC

Under which licence

Anjouan Offshore Finance Authority, ALSI-277442

How long

64 hours

Mandatory at the latest

before the first withdrawal

Questions go to

[email protected]

Minimum age checked

18+

Mid-Check Now

Get Through The Check On Your First Try

Most delays come from one blurry corner or a hidden edge, not from missing paperwork.

Background Review, Not A Queue

Your account area holds a verification section; open it before you deposit if you want the review to run in the background. Read the short list there, because the items it asks for match what you already hold.

When You Have The ID In Hand

Photograph your photo identification flat on a dark surface, all four corners inside the frame and no glare across the face. Avoid flash, which erases the codes the reviewer needs to read.

Card Beside The ID

Show the payment method you use with us held next to your ID, with the name and the last digits visible. Cover nothing else on the card, and keep the image sharp and unedited.

The 64-Hour Window

Once sent, the review runs up to 64 hours and you can keep playing as normal. Watch your inbox for one email from the verification team, which asks for a retake only if something was unclear.

What To Send

You, At The Upload Screen

Keep this beside you at the upload screen so each copy arrives complete on the first attempt.

Photo identification

ConfirmsWho you are and your age

Copy must showAll four edges, photo and expiry date readable

Proof of address

ConfirmsWhere you live now

Copy must showYour name, your address, issue date within three months

Payment method confirmation

ConfirmsThe card or wallet is yours

Copy must showYour name and last digits visible

Your First Check

Four Points Where ID Is Needed

Your file is checked once, as early as the licence allows, so nothing blocks a cash-out.

The Mismatch Check

A name spelled differently at sign-up and on your passport starts it, so we ask for the passport that settles the spelling.

Your Date Of Birth Check

The first deposit is a common moment for a date-of-birth check, confirmed with the photo identification that carries your birth date.

Before You Add A Wallet

A card or wallet you add later is verified against your name, so we request payment method confirmation before it can carry a withdrawal.

Why Is My Withdrawal Held?

Cashing out for the first time closes the loop, because money cannot leave your balance until the check is done.

Why Do You Want My Bank Statements?

Your money's origins matter because licence ALSI-277442 from the Anjouan Offshore Finance Authority requires it. Goldencrown Casino reads the papers as routine AML work, never as an accusation aimed at you.

Depending on your case, we may ask for any of the following.

Recent bank statements
Payslips from your employer
A recent tax return
Proof of a property sale
A letter confirming a pension

Your Document Came Back Unreadable

A Fully Framed Card. A corner slips out of frame or glare hides the number, so the reader cannot confirm the document is genuine. Lay the card flat on a dark table. Fill the frame with all four edges.

Can I Tidy Up The Photo? Changing brightness or cropping a screenshot strips the detail we rely on, and an altered file cannot be accepted. Send the untouched original file. Photograph the paper, do not screenshot it.

Pass With A Current ID. An expired passport or licence no longer proves who you are, so we need a current one to clear your file. Check the expiry date before you upload. Renew first, then send the new copy.

Your Next Step

Straight Answers On The Identity Check

Worth a look while a withdrawal sits waiting on your account review.

I got married and my ID has a new surname, what now?+

Send the new photo identification together with a document that links the old name to the new one. Once we match the two, your profile is updated and the review continues without a fresh start. Tell our verification team at [email protected] so the note goes on your file.

Will the same identity papers be requested from me again down the line?+

Sometimes, yes. We re-check when a document expires, when your details change, or when the licence review of an older file calls for a fresh copy. Normally one clear set carries you through, so keep the scans somewhere you can find them quickly.

Why does the casino want to know where my money comes from?+

It is a routine duty of our licence, not a suspicion aimed at you. Anti-money-laundering rules require us to understand the origin of funds above a certain pattern of activity. A payslip, bank statement or sale record usually settles it in one exchange with our team.

Which authority licenses Goldencrown Casino and what is the number?+

We hold licence ALSI-277442 from the Anjouan Offshore Finance Authority, operating as Goldencrown Casino LLC. That licence is what obliges us to run identity and anti-money-laundering checks on every player. You can quote the number to our support team at any time.

Can I leave verification until I want to cash out?+

At the latest, the check comes before your first withdrawal. We may ask earlier, at registration or at your first deposit, so the payout is not held up later. Either way, no funds leave the account until the review is complete.

One of my uploads was rejected, what should I do next?+

Read the note attached to the rejection, because it names the exact fault such as glare, a cropped edge or an expired date. Retake the shot in flat light with all four corners visible, then send it to [email protected]. Most replacements clear within the same 64-hour window.