Your own call

Play your part: responsible gambling at Goldencrown Casino

You must be 18 or older to play, and every Goldencrown Casino account carries deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion.

Set your limit

Anjouan licenseALSI-277442 held by Goldencrown Casino LLC (467326), audited by QUINEL and BMM Testlabs.

Four facts to know

Clear answers, gathered in one place

Most players want to know who regulates the site and where to get help before they start.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-277442

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion help[email protected]

Protection you switch on

You want guardrails before you start

Many players worry a limit is something you set only once things have already gone wrong.

Your money ceiling

A deposit limit caps what you can put into the account over a set period. Switch it on during a calm moment, before any session, not after a loss.

How much can I lose?

A loss limit stops play once your losses for the period reach the figure you chose. Turn it on when you notice you are chasing money back.

Clock over hours

Session reminders pass on a message at intervals you pick, so the time you have spent becomes visible. Set them on a first session, while evenings still feel short.

Rest, then return

A cooling-off period takes a break from play for the length you choose, and the account reopens on its own afterwards. Choose it when a pause is enough.

Do I need to stop?

Self-exclusion blocks your account for a longer stretch and stays in place until it ends. Ask for it when you want the decision out of your hands.

Keeping it in your hands

Setting a limit in a few minutes

By the end of this block you will know exactly where to click to put a figure on your play.

Open the menu

Sign in and open the profile menu in the top corner of the screen. Check that you are in your own account and not a shared device.

From play to controls

Follow the responsible gambling entry in that menu. It lists deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion on one page.

Deposit or loss

Pick the tool that fits what you want to hold back, then choose a figure you are comfortable with on a normal week, not a good or bad one.

Now that it is set

Save the change and reopen the section to see the figure listed. If it is not there, ask the support team to check it with you.

When the session starts to follow you around

Caught early, a rough patch stays a rough patch. Noticing it is not a verdict on you; it is simply the point where a deposit limit or a cooling-off period does its best work, because both are decided while you are still thinking clearly.

Look at the last month honestly and see how many of these you recognise.

Playing longer than you planned, again
Chasing a lost deposit the same night
Spending money set aside for bills
Keeping your play from your partner
Feeling flat or restless on days you skip
Borrowing to keep playing
Promising yourself a stop and going back

The moment you want to talk

Where can I talk to someone about my gambling?

Reaching out costs nothing, and the people on the line hear this every day.

Gambling Helpline Aotearoa

A free, confidential line for anyone worried about their own play or a family member's. It answers at any hour, day or night, and you can also reach it by text if talking feels like too much. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling with peer and cultural support through clinics around the country, for players and for the people living with them. Reach the team by freephone or text on weekday business hours. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and for their families, covering signs of harm, practical tips and a finder for local support. Reading it is a quiet first step. safergambling.org.nz

Short break or long goodbye

How long do I need? A time-out is a break you set inside your account, from a few hours to several days. Start it from the controls in your profile; while it runs, play is closed to you and your balance stays where it is. Give support a call if the break needs to be firmer.

A door that stays closed. Self-exclusion shuts your access for a long stretch, and it stays shut until the period ends. Set it in your account controls, and treat it as final: it cannot be lifted early, which is exactly why it holds when resolve is thin.

No national register here. New Zealand has no national self-exclusion register, so your casino account is where you exclude yourself, and it covers this platform only. Ask the Gambling Helpline Aotearoa for guidance on closing off play elsewhere as well.

Five questions, five answers

Read this, then set your own ceiling

After these answers you will know which controls hold and which ones you choose freely.

Once I self-exclude, can I take it back early?+

No. A self-exclusion at Goldencrown Casino runs for the whole period you have chosen and cannot be lifted before it ends. Pick the length with that in mind, then let it stand. Support services are still there for you during it.

Why does the casino ask for my age before I play?+

Everyone who opens an account at Goldencrown Casino must be 18 or over, and our checks confirm that before the account goes active. Gambling is built for adults and the rules in New Zealand treat it that way. It also keeps your identity tied to one account only.

Will excluding myself here stop me using other casinos?+

No. New Zealand has no national self-exclusion register, so a self-exclusion is set in this casino account only. Other operators are not told about it and will not apply it. If you want wider cover, tell the support services and reach out to each operator you use, one by one.

Are the limit settings the same in the mobile version?+

Yes. The mobile version carries the same account section, so deposit limits, loss limits, session reminders and cooling-off are all there. You change them in the same place you would on a desktop. Nothing about your account changes from one device to another.

What does a cooling-off period actually change for me?+

A cooling-off period closes play for the length you choose while your account stays in place. On the end of it, you can log in and play again as before. It suits a short break rather than a full exclusion, which runs much longer.