Anjouan licenseALSI-277442 held by Goldencrown Casino LLC (467326), audited by QUINEL and BMM Testlabs.
13-minute average payoutNZ$37M paid weekly to 103,000+ verified players, tracked since 2018.
128-bit SSL encryptionBank-grade data protection on every transaction, dispute resolution via BMM Testlabs.
Something Needs Sorting
Skip The Queue, Choose Your Line
Pick the route that suits your question and know the wait before you begin.
Can I Chat To Someone Now?
Questions that want a reply in the moment, from a stuck deposit to a bonus that will not credit, suit live chat; someone replies in about three minutes, day or night.
Each reply below settles one of the loose ends a player is left holding.
trustWhere do I ask for my data to be deleted?+
Ask the privacy desk at [email protected] and state plainly whether you want a copy of your records or a full deletion. A copy normally lands in your inbox within four hours. Deletion follows once any open verification check has closed.
trustWhat happens if I need help at two in the morning?+
Someone is always on the other end, whatever the hour your worries choose. Live chat and the phone line both answer within about three minutes, and e-mails get a reply within four hours. New Zealand weekends and public holidays run on NZST with no gap in cover.
trustCan I get help without telling you my password?+
Just your registered e-mail address, your full name and the date of birth on the account. Confirmations such as a recent deposit amount or the last four digits of a card speed things up. Nobody here will ever ask for your password, so treat such a request as suspicious.
trustWhere do I say I want my account closed?+
Send a short note from your registered address to [email protected] asking for closure, and the account is shut the same day. Any balance still sitting there is returned to your usual payment method. Say too if you want a break instead, so a cooling-off period can be set.
trustWhy did my complaint go no further than support?+
Reply to whoever handled your case and ask for it to be escalated, because [email protected] gives you a written record. Should the reply still leave you unsatisfied, the Anjouan Offshore Finance Authority, holder of licence ALSI-277442, is the next stop. Escalating usually takes a little longer than a first answer.
trustWhat if I would rather write in German or Finnish?+
Live chat is staffed in English, German, French, Norwegian and Finnish, so pick whichever sits easiest with you. E-mails in any of those languages reach the same team and get the same four hours. The New Zealand phone line is answered in English.
trustHow long ago was this brand licensed?+
Anjouan's Offshore Finance Authority supervises Goldencrown Casino LLC under licence ALSI-277442, granted in 2018, so the brand has been running for seven years. Games are audited by QUINEL and BMM Testlabs. That licence number is the reference to quote if you ever take a dispute to the regulator.
Goldencrown Casino Complaints
Put Your Complaint In Writing
Use this path when a normal answer leaves your problem unsolved and you want it reviewed.
Email Us The Full Story
Start by writing to [email protected]. Set out what happened, your account email and what outcome you want, so the team can log it properly.
Reply Within Four Hours?
A named handler replies within four hours. Expect a clear explanation and, where it is owed, a proposed fix you can accept or question.
Ask For A Senior Review
If the reply misses the mark, ask for a senior review. This moves your case up inside Goldencrown Casino rather than starting again from scratch.
When You Escalate To Anjouan
Should that still not resolve it, you may take the matter to the Anjouan Offshore Finance Authority. Include your correspondence so the regulator can follow the trail.
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